Our evaluation criteria
Online casinos are plentiful. But which providers are truly excellent? We endeavor to find out! In our comprehensive test reports, we thoroughly examine all online casinos. We evaluate various criteria to provide a transparent impression. Every player can fully understand all ratings.
License and security
In the casino, security is of utmost importance. One can only trust a reliable provider to consistently pay out winnings. Reputable brands in the industry can be identified by their licenses, which we thoroughly examine in every test report. Furthermore, we assess the company’s background and determine if it has a long-standing presence and a good reputation. Many gambling companies are now listed on the stock exchange, which is an additional indicator of their seriousness. When evaluating security, factors such as player protection and youth protection are also considered.
| Evaluation criterion | Score |
| Valid license available | up to 3 points |
| Extra section on responsible gaming | 1 point |
| Option to set your own limits when opening an account | 1 point |
| Links and references to charities | 1 point |
| General security like SSL protocol and 18+ information | 1 point |
| Additional security layer through authenticator and security questions | 1 point |
| Terms and conditions in US language | 0.5 points |
| Long market presence and a good reputation in the casino/betting market | 1 point |
Payment methods
With all payments, players should be able to rely on secure and fast processing in the casino. Of course, the available payment methods in the online casino play an important role. They should be secure and from well-known providers. In addition, players should be able to rely on fast processing of deposits and withdrawals. For new players, we also pay attention to low minimum amounts for the payments, while we evaluate the maximum amounts for high rollers. Also, the possible fees are of equal interest to all players. If these do not exist, this is a clear advantage.
| Evaluation criterion | Points |
| Number of payment methods | up to 5 points |
| Secure and well-known providers | 1 point |
| Deposit or withdrawal free of charge | 2 points |
| Withdrawal limits | up to 5 points |
| Simple verification process with instructions | 1 point |
| Information on payments available on the website and easily accessible | up to 5 points |
| Information on payment methods can be viewed without logging in | 1 point |
| Minimum deposit of 10$ | 2 points |
Offers the following payment options:
| up to 4 points |
Bonus and bonus conditions
As experienced experts, we know that a bonus is about more than just the summary and percentage value. Of course, these two values play a role in the evaluation. However, the applicable conditions are far more important. Which payment methods are allowed for the bonus? And how often does the bonus have to be wagered and over what period of time? We take a very close look at all the details of the offers in order to be able to give as accurate an assessment as possible.
| Evaluation criteria | Points |
| Bonus amount $ vs % | 1 point |
| Highroller bonus available? | 1 point |
| Without deposit | 1 point |
| Minimum deposit low (up to 10$) | 2 points |
| Minimum deposit moderate (10-20$) | 1 point |
| Free spins yes / no | 1 point |
| All payment methods allowed? | 2 points |
| Turnover requirements fair (only bonus / deposit) | 2 points |
| Moderate turnover requirements (bonus + deposit not more than 30x) | 1 point |
| Time limit for conversion fair (more than 30 days) | 2 points |
| Time limit for conversion moderate (14-30 days) | 1 point |
Mobile app
A mobile app is an essential part of online casinos. However, the way providers offer their mobile portfolio varies greatly. Many companies opt for a web-based solution, which can be accessed directly through the browser. This eliminates the need to consider specific operating systems or free up memory space. However, we also investigate whether a download app is available as an alternative and evaluate the ease of navigation in the mobile platform.
| Evaluation criteria | Points |
| Web app | 1 point |
| Download app | 1 point |
| Extra Mobile Bonus | 0.5 points |
| Good search filters mobile | up to 5 points |
| Good menu navigation mobile | 1 point |
| Link to download on website | 0.5 points |
Support
If problems arise, you should never be left alone as a player. The customer support rating is based on several factors. First, we check the contact times and contact methods. Email support is a must. Points are also awarded for live chat. The response time is also included in the rating. Additionally, if the provider offers a FAQ section.
| Evaluation criterion | Score |
| Customer support in the US | 2 points |
| 24/7 live chat | 1 point |
| Support easy to find on the website | 0.5 points |
| FAQ section | 1 point |
| Answer by e-mail within 24h | 0.5 points |
| Response quality | 1 point |
| Friendliness of staff | 1 point |
Game maker
The success of an online casino relies heavily on its range of games. The more developers involved, the greater the variety in the game portfolio. This allows us to better evaluate the provider. We also investigate which specific providers are involved, whether they are well-known or unknown companies. Additionally, we evaluate the potential growth in the game selection. After all, providers regularly develop new games that players want to experience.
| Evaluation criterion | Score |
| Game manufacturer with over 70 games | 2 points |
| Game manufacturer with over 50 games | 1.5 points |
| Game manufacturer with over 10 games | 1 point |
Other advantages and disadvantages
In the evaluation of the casinos, we also take into account the other advantages and disadvantages of the providers. Some online casinos have positioned themselves with modern cryptocurrencies, for example. Other providers rely on particularly spectacular promotions for existing customers or even offer you a VIP program. With a high degree of creativity and good nature, a provider can therefore once again get real plus points out of this.
Frequently asked questions about our evaluation criteria
Our evaluation criteria are determined through a collaborative project in our editorial team. Each of us is an experienced player and we have compiled the most important points and assigned weights to them. This ensures fair casino comparisons for you.
If a casino is rated significantly differently on other sites compared to ours, it is usually because their reports are outdated. We constantly review and update our test reports to ensure that they are current and provide maximum security.
