An underexposed part of any online casino is actually the helpdesk, but it’s more important than you might think. Especially with regards to the reliability of an online casino, it is wise to read up on the various online casinos and helpdesk. Who better to use for that than other players? They’ve had the experience before you and can tell you how reliable an online casino is. Here you can read why the helpdesk of an online casino plays a crucial role.
Online casinos have been on the rise in recent years. Today even more people gamble at online casinos than at land-based casinos. Within the online casino world there is an enormous amount of choice; one casino has the highest welcome bonus, while another online casino has a larger selection.
Consumer Protection
An online casino does not become big overnight; it involves a long period of investing in a good reputation. Building a reputation can be done in several ways; you can have a proven good offer, offer high odds, pay out winnings appropriately and finally you can obtain licenses.
These licenses of online casinos are issued by so-called Gambling Authorities. They assess the game offerings and the position that gamblers take at an online casino. In this way these authorities judge whether an online casino is eligible for a license and online casinos can prove that they have sound business practices.
This is a first step towards protecting consumers from unnecessary and shady online casinos. Some authorities that issue licenses come from Malta, the United Kingdom or Belgium.
The Helpdesk
Yet the system of licensing and offering online casinos is not always foolproof. Where high bonuses are promised, there is always the question of how far online casinos can be trusted. And where money is involved, you’d prefer to be able to fully rely on a professional online casino to help you when needed. No matter how good the games you offer, no matter how high the bonuses; without a good helpdesk you’ll still end up with a negative review as an online casino.
The reviews
Have you ever paid attention to the reviews of an online casino? Chances are that your favorite online casino also gets a rather low rating and 9 times out of 10 this is due to poor customer service. No matter how bad the reviews are, big-name online casinos continue to attract a lot of new customers. Yet the system of licensing and offering online casinos is not always foolproof. Where high bonuses are promised, there is always the question of how far online casinos can be trusted. And where money is involved, you’d prefer to be able to fully rely on a professional online casino to help you when needed. No matter how good the games you offer, no matter how high the bonuses; without a good helpdesk you’ll still end up with a negative review as an online casino.
The reviews
Have you ever paid attention to the reviews of an online casino? Chances are that your favorite online casino also gets a rather low rating and 9 times out of 10 this is due to poor customer service. No matter how bad the reviews are, big-name online casinos continue to attract a lot of new customers. This does make you wonder about the importance of a good helpdesk.
The fact is that a lot apparently depends on the offer and the experience of an online casino, while customer service only determines a fraction of its ultimate appeal. Does it matter if you have your helpdesk up and running or not? In one word: yes!
A helpdesk is such a small thing for online casinos but it can make a world of difference when it comes to customer experience and keeping existing players coming back. So what problems can players encounter and where should you jump in as a helpdesk?
Account problems
The most common problems that gamblers encounter at an online casino relate to the account. The problems are rarely the same and every customer encounters problems at a different time. This can be as early as setting up an account, but also when you sometimes just get blocked, for example when you take a ‘too high profit’. Without good customer service you would remain confused and especially when it comes to your money you want to know where you stand. What kind of situation do you get into if there is no good help desk? You get stuck on a, for you, big problem.
Technical Problems
Online casinos attract so many customers from all over the world every day, that it’s almost unavoidable that technical problems arise. You won’t be the first one where the game gets stuck, fails completely or where you lose money without seeing for yourself how that could happen.
The mobile versions of online casinos also often have to deal with technical problems, with apps of course being extra sensitive. A helpdesk that notifies players of technical defects early on ensures that players come back when you are back online.
Disagreement about money
As mentioned earlier, at many online casinos you play with your own money; money you’d rather not lose and certainly not unduly. A good and adequate helpdesk can take away worries about your money, actively support you in getting your (undeservedly) lost money back or explain to you why you have lost money. Especially money matters always trigger a lot of emotions in players, so a helpdesk is essential.
Unusual activities
Do you feel that other people are active on your account? Time to find out. The internet is a sensitive place and secure systems can sometimes be easily hacked. When you link all kinds of sensitive and personal information to an online casino, of course you want it to remain secure. In the event of a potential hack, you want to find a help desk that will take effective and quick action for you, so you don’t have to worry about your information. You must be able to count on a helpdesk.